Below you will find our Booking Conditions on which we will arrange a booking for your flight, accommodation, transfer, excursion, ticket, trains, cruises, ferries, motor coaches, or other holiday requirements (the ‘Travel Arrangements’ or ‘Trip’).
Orbis Travels Ltd is a UK registered company with company number 07850253. We are located at Annett & Co Limited, 1b First Floor, 142, Johnson Street, Southall, Middlesex, UB2 5FD, United Kingdom. Our website https://www.orbiscruises.co.uk, operates under the trading name of Orbis Travels Ltd.
The terms "we", "us", "our", or “Orbis Travels Ltd” are used interchangeably to refer to our company. The terms "you" and "your" in these conditions refer to the traveler or purchaser of travel and all individuals named on the booking, including those who are added or replaced at a later stage.
When you book travel arrangements with us and we agree to provide these arrangements, these Booking Conditions apply. By requesting us to confirm your booking, you acknowledge that you have read, understood, and agreed to these conditions, which define your rights and obligations, as well as ours.
As per these terms, a ‘package’ refers to a pre-arranged combination of at least two components from the following: transport, accommodation, and other tourist services, sold or offered for sale at an inclusive price, and covering a period of more than 24 hours or including overnight accommodation. Additionally, such tourist services must not be secondary to transport or accommodation and must constitute a significant portion of the package.
Travel with us may involve visiting remote or less-developed regions where natural forces, political instability, unforeseen accidents, illness, and limited medical facilities may pose risks beyond our control. Orbis Travels Ltd is not liable for the availability or quality of medical care, nor for risks related to safety, terrorism, health concerns, or adverse weather conditions. For the latest travel advisories, please consult the official government websites relevant to your country of residence or destination.
Photos and maps displayed on our website are for illustrative purposes only and may not accurately reflect the actual facilities, attractions, or tour routing. Changes to itineraries may result in differences from what is depicted. All representations are accurate at the time of publishing but are subject to change without notice.
Flight times are not guaranteed and are subject to change. You are responsible for confirming the most up-to-date flight details with your airline prior to departure. Orbis Travels Ltd cannot guarantee non-stop or single-plane services, as all international flights are subject to landing rights granted by foreign governments. If landing rights are denied and the flight is canceled, a full refund will be issued automatically in the original form of payment.
We reserve the right to substitute aircraft or airlines if necessary. Please note that we are not liable for any additional expenses incurred due to missed flights, including but not limited to lost wages, vacation time, or connecting travel arrangements.
All special requests—such as dietary requirements, room preferences, or specific hotel amenities—must be made at the time of booking. While we will make every effort to pass on reasonable requests to the relevant suppliers, we cannot guarantee that they will be fulfilled. These requests are not binding and do not form part of your contractual agreement with Orbis Travels Ltd.
We do not accept bookings that are conditional on special requests being met unless we have provided written confirmation. The failure to meet a special request will not be considered a breach of contract. Special requests are not binding conditions of your contract.
All our vacations are ATOL protected. For more information, contact our Customer Care at 1 844 202 4141
A deposit is required at the time of booking, and payment instructions will be provided accordingly. Unless otherwise specified, final payment is due 14 weeks prior to departure. The due date will be clearly stated on your confirmation invoice.
Some suppliers, such as scheduled airlines, may require earlier full payment. In such cases, we will notify you in advance. Any such earlier payment becomes part of your non-refundable deposit. If you prefer not to make early payment, alternative arrangements may be possible, although additional costs may apply.
All deposit amounts, total holiday costs, and charges for any additional services or third-party expenses will be communicated to you before booking. Failure to make payment by the due date will result in cancellation of your booking, and applicable cancellation charges will apply as outlined in the relevant section below.
Inclusion of Government-Imposed Changes (if applicable)
We reserve the right to pass on any increases in government-imposed taxes, levies, or fuel surcharges, even after booking confirmation, where legally permitted.
If you wish to cancel your booking, written notice must be provided. Cancellations are effective from the next business day if received outside of our Customer Service operating hours. We can only act on written instructions from the lead passenger or authorized party on the booking.
As both Orbis Travels Ltd and our suppliers incur costs upon cancellation—including non-refundable elements such as flights—you will be required to pay cancellation charges per person as outlined below. These are calculated based on the total holiday cost paid by the person(s) cancelling and exclude insurance premiums and amendment charges, which are non-refundable.
| Days Before Departure | Cancellation Fee per Person |
| More than 80 days | Deposit only (including any amendment fees) |
| 45–80 days | 50% of total holiday cost + £120 amendment fee |
| 16–44 days | 75% of total holiday cost + £120 amendment fee |
| Less than 15 days | 100% of total holiday cost |
If you booked under a low-deposit scheme, you may be required to pay the full deposit amount as defined at the time of booking. In cases where a higher deposit was required to secure services (e.g., for non-refundable flights or accommodation), that full amount will be retained.
If your cancellation is covered by a travel insurance policy, you may be eligible to reclaim these charges directly from your insurer.
Any cancellation charges will be deducted from payments already made, and any balance due will be invoiced to you.
If you wish to modify your confirmed booking—such as a name correction, date change, or change in accommodation—you must notify us in writing at the earliest opportunity. While we will do our best to accommodate your request, all changes are subject to availability and cannot be guaranteed.
Please note the following important points:
If we are able to process your requested change, the following fees will apply:
Please be aware that price recalculations may occur due to factors such as updated availability, seasonal rates, or changed passenger counts. If your request cannot be fulfilled and you choose not to proceed with the original booking, it will be treated as a cancellation, and standard cancellation charges will apply.
All changes are subject to availability and must be confirmed before they can be finalized.
While we make every effort to operate your holiday as booked, there may be occasions where changes or cancellations become necessary due to operational reasons or other circumstances beyond our control.
Significant Changes
A significant change may include (but is not limited to):
If we make a significant change before your departure, we will notify you as soon as possible and provide the following options:
Minor Changes
Minor changes do not entitle you to any refund or compensation. These include:
Compensation for Significant Changes or Cancellations
If we have to cancel your holiday or make a significant change within the timeframes below, and you do not cancel due to non-payment or breach of terms, you will receive the following compensation:
| Notification Period | Compensation (Per Person) |
| 60–15 days before departure | 5% of invoice value |
| 14–3 days before departure | 10% of invoice value |
| Less than 3 days | 25% of invoice value |
Exclusions and Limitations
You will not be entitled to compensation or the above options if:
In rare circumstances, if your holiday must be modified or terminated after departure due to force majeure, we regret that we will not be able to provide any refunds (unless recoverable from suppliers), compensation, or cover additional expenses incurred.
At the time of booking, you will be provided with the total price for your selected trip, including all known applicable taxes and fees—excluding certain port charges, departure taxes, and discretionary items such as gratuities or shore excursions, which may be payable locally.
The final price confirmed at booking includes:
Prices and inclusions are based on rates and exchange rates available at the time of booking and are subject to change without prior notice before confirmation. We reserve the right to:
While we make every effort to ensure that all pricing and package details are accurate, occasional errors may occur. We strongly advise you to verify the latest price and inclusions at the time of finalizing your reservation.
We strongly recommend that all travelers purchase comprehensive travel insurance that includes coverage for medical expenses, trip cancellation, curtailment, loss of baggage, and personal liability. To ensure full protection from the outset, insurance should be arranged at the time of booking.
It is your responsibility to ensure that your chosen policy meets your specific needs and the entry requirements of your travel destination.
Final travel documents—such as flight tickets, itineraries, hotel vouchers, cruise confirmations, and excursion details—will be sent to you electronically via email whenever possible. In certain cases, paper documents may be required or requested. If you specifically request paper documentation instead of electronic delivery, you may be charged an additional fee to cover postage and processing.
It is your responsibility to:
Electronic documentation will be used where possible. Paper documents may incur extra charges. Please promptly report any discrepancies to ensure correction. Orbis Travels Ltd is not liable for any problems, costs, or losses arising from errors or omissions in your travel documents that are not reported in a timely manner.
You are responsible for your luggage and personal belongings throughout the trip. We are not liable for any loss, damage, or theft of baggage or personal effects. Airlines and cruise lines may impose baggage restrictions; please check in advance. We recommend baggage insurance.
We are not responsible for missed departures due to late arrival, personal error, or travel delays. It is your responsibility to ensure you arrive on time. Missed connections, boarding denials, or late arrivals may result in loss of travel components without refund. Travel insurance covering trip interruption is highly recommended.
Excursions booked through third-party providers or directly with cruise operators are not the responsibility of Orbis Travels Ltd. We act only as an agent and do not control the operation or safety of these services. Any issues or incidents must be addressed directly with the service provider.
All travelers are responsible for ensuring compliance with destination-specific health requirements, including vaccinations, COVID-19 testing, or medical certifications. Entry may be denied without proper documentation, and we are not liable for related disruptions.
Please inform us at the time of booking if you require mobility assistance or medical equipment during your trip. We will do our best to accommodate your needs, but availability of accessible facilities and support cannot be guaranteed. It is essential to confirm these requests early, as last-minute arrangements may not be possible.
A binding contract is formed between you and Orbis Travels Ltd once we issue your confirmation invoice. By making a booking, you confirm that you have the authority to accept these terms and conditions on behalf of all members of your travel party.
For package holidays, Orbis Travels Ltd acts as an organizer, arranging your booking with third-party suppliers such as cruise lines, airlines, accommodation providers, or tour operators. While we facilitate your booking, you are also entering into individual contracts with each supplier, and their terms and conditions apply in addition to ours.
We strongly advise reviewing each supplier’s terms carefully, as they may include important details regarding cancellations, changes, check-in requirements, or health and safety rules. We are not responsible for the acts, omissions, services, or representations of these suppliers, including promotional descriptions or images that may be provided by them.
Please check all travel documents and confirmations upon receipt. Any discrepancies or errors must be reported to us within 10 days, as failure to do so may affect your ability to modify the booking or seek remedies later. Changes may not be possible at a later stage, especially with non-refundable or limited-availability services.
By making a booking through Orbis Travels Ltd, you acknowledge that you and all members of your travel party are responsible for conducting yourselves respectfully, safely, and lawfully throughout your trip—including during transit, onboard cruise ships, in terminals, on excursions, and at ports of call.
We work with third-party cruise lines who maintain their own health, safety, and conduct policies. As such, you must follow the rules set by the cruise operator, local authorities, and all transportation providers. If your behavior breaches these expectations, we—and our travel suppliers—reserve the right to terminate your arrangements without refund or compensation.
Unacceptable Behavior
Your trip may be terminated immediately (without refund or compensation) for any behavior that causes or is likely to cause harm, distress, danger, disruption, or damage. This includes, but is not limited to:
Your Responsibilities
Parental Responsibility
If you are traveling with minors, you are fully responsible for their behavior and supervision throughout the trip—even when you are not physically present. Children and young adults under 21 must not be left alone onboard while in port or during excursions unless they are under responsible adult supervision.
Prohibited Items
The following are typically not allowed onboard cruise ships (subject to the cruise line’s terms):
These may be confiscated without notice, and undeclared items can lead to denied boarding or legal action.
If You Have Any Complaints
If you experience difficulty or lack of conformity during your holiday, you must inform us without undue delay so that we can take steps to assist you or put things right. If you fail to do so, we will be unable to consider any claim for compensation. You should also contact us by telephone using the contact details available on our website located at www.Orbiscruises.co.uk. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights under our agreement.
Our Responsibility for Your Trip
At Orbis Travels Ltd, we are committed to arranging your travel services as confirmed at the time of booking. Your trip is subject to these terms and the specific terms and conditions of the suppliers providing your travel arrangements (e.g. airlines, cruise lines, hotels, transfer providers).
Our Role
For package holidays, we act as an organizer as defined under the Package Travel and Linked Travel Arrangements Regulations. This means we accept responsibility for ensuring that the travel services you book through us are delivered as agreed—except where failures occur due to your actions, those of a third party not connected with the travel services, or unavoidable and extraordinary circumstances beyond our control.
We also have a duty to select suppliers with reasonable care and skill. If you believe we or our suppliers have failed in that duty and it has caused you loss or harm, it is your responsibility to provide evidence of such negligence.
Supplier Responsibility
Airlines, accommodation providers, cruise operators, transport companies, restaurants, and other service providers are independent contractors, not employees, partners, or agents of Orbis Travels Ltd. We are not liable for the acts, omissions, negligence, or service quality of these third parties. Their services are subject to their own terms and local laws, and we encourage you to review those carefully.
Service Disruptions & Substitutions
If travel services cannot be provided due to weather, strikes, natural disasters, political unrest, or other force majeure events, we will make reasonable efforts to offer comparable alternatives. However, in such circumstances, no refunds or compensation will be due unless required by law.
We reserve the right to change, substitute, or withdraw any package or service at our discretion if necessary for operational reasons or traveler safety.
Liability Limits
Unless stated otherwise by law:
Your personal belongings and baggage remain your responsibility at all times. Orbis Travels Ltd and its suppliers are not liable for loss, theft, or damage to luggage or personal items. We strongly recommend purchasing travel and baggage insurance to protect against such risks.
If lost items are recovered after your return, we may assist in returning them to you, subject to a service fee and postage.
It is your responsibility to ensure that you have all the necessary documentation and identification required for travel, entry, and exit in each country or region visited during your trip. This includes, but is not limited to:
You are responsible for obtaining this documentation in advance of your travel and for paying any associated costs. We are not responsible for delays, denied boarding, denied entry, or additional expenses resulting from missing, invalid, or incomplete travel documentation.
Some destinations may require proof of specific vaccinations or negative test results (e.g. COVID-19, yellow fever, etc.). It is your responsibility to consult the embassy, consulate, or official government sources for up-to-date health entry requirements well before your departure.
If your failure to obtain proper documentation results in a loss, fine, or cost to Orbis Travels Ltd or any supplier, you agree to be liable for and reimburse those costs in full.
You are responsible for reviewing all travel documents (including itineraries, invoices, tickets, and vouchers) as soon as they are issued. If you notice any discrepancies, you must inform us immediately so that we can attempt to correct the issue in time.
Failure to report errors promptly may result in additional charges or the inability to amend your booking. Orbis Travels Ltd is not liable for errors that are not brought to our attention within a reasonable timeframe after documents are received.
We reserve the right to cancel or amend bookings due to genuine pricing errors, content inaccuracies, or system-generated mistakes. In such cases, we will offer you the option to either proceed with the corrected arrangements or receive a full refund of any monies paid.
Orbis Travels Ltd shall not be held liable for any failure to perform, delay, or disruption in fulfilling our contractual obligations due to events or circumstances that are unforeseeable, beyond our control, and unavoidable even with all reasonable care.
These “force majeure” events include, but are not limited to:
In such cases, we are not liable to pay compensation, refunds, or cover any resulting expenses. However, we will do our best to assist you with reasonable alternatives where possible, subject to availability and supplier cooperation.
Promotional discounts, limited-time deals, or special offers listed by Orbis Travels Ltd are capacity-controlled, subject to availability, and may be modified or withdrawn at any time without prior notice. Unless explicitly stated, offers cannot be combined with other discounts or promotions.
If you book your cruise through a third-party agent, website, or affiliate, please be aware that their terms and conditions may apply in addition to ours. Orbis Travels Ltd is not responsible for:
We strongly recommend reviewing the third-party provider’s terms before confirming your booking.
Travelers are required to have comprehensive travel insurance that includes COVID-19-related coverage, such as quarantine costs, medical treatment, cancellations, and travel disruptions.
We take data protection seriously. Your personal data is handled in accordance with applicable data privacy laws. Please refer to our Privacy Policy at https://www.orbiscruises.co.uk/privacy for details on how your information is used and protected.
Cruise companies operating in the United Kingdom must comply with various international and national laws to ensure passenger safety, environmental protection, and operational standards. Below is a general overview of the key regulations:
All cruise operators featured by Orbis Travels Ltd are required to comply with essential safety and maritime standards, including:
Cruise companies in the UK must comply with strict safety, environmental, and consumer protection laws to ensure safe and responsible operations. These regulations are designed to protect passengers, crew members, and the environment while ensuring a high standard of service.
By agreeing to these terms and conditions, you waive the right to hold Orbis Travels Ltd or any of its affiliates liable for any actions taken by suppliers or authorities in relation to the above. We act only as a travel intermediary and do not control the enforcement of these rules by cruise lines or other service providers.
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